Privacy Policy
Your privacy matters to us at LagoonPetalCrest
Information We Collect
If you reach out about corporate floral arrangements or gift services, we gather information you submit willingly. This covers your name, company name, email, phone, delivery addresses, and particular preferences for your floral requests. Payment details are collected at checkout and are securely processed by our payment partners.
For corporate clients, we might collect extra business data like company registration information, preferred delivery times, and budget constraints to tailor our services to your corporate needs.
Our site automatically gathers certain technical details when you visit, such as your IP address, browser type, device details, and navigation patterns. We use this information to enhance site performance and to learn how clients discover our offerings.
How We Use Your Information
We primarily use your information to process orders and deliver outstanding service, including handling orders, coordinating deliveries, crafting custom arrangements according to your specifications, and communicating about your needs.
We also use data to enhance our offerings and the user experience on our site, helping us determine which corporate floral services are most beneficial to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
LagoonPetalCrest respects your privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or when required by law.
We may share required information with trusted service partners who assist in running our business, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat your personal data security with utmost importance and apply suitable technical and organizational safeguards to guard it. This includes protected data storage, encrypted exchanges, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in secure systems that have access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we deploy robust security measures, no internet transmission method is completely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. In accordance with applicable laws, you may be entitled to access, amend, erase, or limit how your data is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as mandated by relevant law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ based on data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order details: three years after the most recent service interaction
- Payment transaction records: seven years to meet tax and accounting requirements
- Website analytics data: twenty-six months for analysis to enhance services
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
We use cookies and similar technologies to enhance your browsing experience and learn how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings in your browser. However, turning off some cookies may affect website functionality. For more details on our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only LagoonPetalCrest and our site. We are not responsible for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial changes occur, we will revise the "Last Updated" timestamp at the top of this document.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
LagoonPetalCrest Privacy Team
Rose Garden Court, London
London, United Kingdom SW3 2RF
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related questions, please put "Privacy Request" in the subject line and include as much detail as you can about your request. We strive to reply to all privacy inquiries within seven business days.